Privacy Policy
Effective Date: March 2025 | Last Updated: March 2025
Note: Full privacy policy will be available once Termly is configured. Set NEXT_PUBLIC_TERMLY_WEBSITE_UUID in your environment.
Overview
At CaribForge, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with the Privacy Act, 2003 of St. Vincent and the Grenadines.
Information We Collect
Personal Information
- Contact Information: Name, phone number, location
- Order Information: Order history, preferences, vessel details
- Payment Information: Processed securely by Stripe (we do not store card details)
- Communications: WhatsApp messages, voice messages (transcribed)
- Media: Photos sent for custom orders
Automatically Collected
- Device and browser information when using our website
- IP address and general location
- Cookies and similar technologies (see Cookie Policy)
How We Use Your Information
- To process and fulfill your orders
- To communicate about your orders via WhatsApp
- To improve our products and services
- To send promotional messages (with your consent)
- To comply with legal obligations
Data Sharing
We do not sell your personal information. We may share data with:
- Stripe: For payment processing
- Meta (WhatsApp): For message delivery
- Deepgram: For voice message transcription
- AWS: For secure file storage
- Legal authorities: When required by law
Your Rights
Under the Privacy Act, 2003, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt out of promotional communications
Data Retention
- Order records: 7 years (accounting/legal purposes)
- Contact information: Until you request deletion
- WhatsApp messages: 2 years
- Voice recordings: Deleted after transcription
WhatsApp Communications
By ordering via WhatsApp, you consent to receiving order updates, confirmations, and promotional messages. You may opt out of promotional messages at any time by replying "STOP".
Cookies
We use cookies to improve your experience on our website. You can manage your cookie preferences below:
Contact Us
For privacy-related inquiries:
- WhatsApp: +1 (855) 772-6405
- Location: Kingstown, St. Vincent and the Grenadines
This Privacy Policy complies with the Privacy Act, 2003 of St. Vincent and the Grenadines.